Reach mintfax.
Email goes directly to a monitored inbox. Replies within one business day, faster on real outages.
Choose your alias
Email addresses sorted by what you’re trying to do. All addresses route through to the same support pipeline; pick whichever feels most accurate.
| For | Email address |
|---|---|
| Trying mintfax, product questions, anything general | [email protected] |
| Compliance questionnaires, BAA edits, security review | [email protected] |
| High-volume contracts (>1M pages/month custom rate) | [email protected] |
| Bug reports, API issues, integration help | [email protected] |
Response times
- General email: within one business day, Mon-Fri.
- Security and compliance email: within one business day, including the response, not just an acknowledgment.
- Sales / high-volume inquiries: within one business day.
- Bug reports during a real outage: as fast as we can, including off-hours.
If your team requires a contractually-guaranteed 24/7 support SLA, mintfax may not be the right vendor for you yet. eFax Corporate, Documo enterprise, and Concord all offer 24/7 support contracts and may fit better.
How we work
- Self-serve sandbox. No “schedule a demo” gating. Sign up, get an API key, send a test fax. The sandbox is the demo.
- Compliance documentation is not gated behind sales. Our BAA template, security posture, and audit log architecture are linked from the compliance page. If you need our SOC 2 evidence or incident response runbook, email [email protected] and we’ll send it.
- Email-first communication. Conversations happen in inbox threads, not in ticketing systems. Threads stay accessible to the customer.