Contact
mintfax is a developer-first fax service. There is no sales qualification step, no negotiated access tier, and no compliance paperwork that requires a call. Every account has the same API, the same BAA, and the same DPA.
For most things, start at [email protected].
Email aliases
| Alias | Use it for | Response |
|---|---|---|
| [email protected] | Getting started, product questions, anything general | Monitored; no published SLA |
| [email protected] | Account issues, API questions, delivery problems | Monitored; no published SLA |
| [email protected] | High-volume pricing inquiries (100,000+ pages/month) | Monitored; no published SLA |
| [email protected] | Security reports, compliance questionnaires, BAA and DPA requests, subprocessor objections | One business day |
Email is the primary support channel. There is no ticketing portal.
How mintfax works
Self-serve. Sign up, add a number, and send a fax. No sales call required.
Compliance docs are not gated. The BAA and DPA are click-through in the dashboard, available on every account. Accepting the BAA writes a durable evidence record and the executed PDF is downloadable immediately. For the full compliance picture, see Compliance.
No support SLA on the standard aliases. If your team requires a contractually-guaranteed around-the-clock support SLA, mintfax is not the right service for you. The security alias carries a published one-business-day response commitment; the others do not.
See also
- Compliance: BAA, DPA, encryption, and audit log
- Pricing: per-page rates including volume tiers